Support & Contact

We're here to help.

We're a small team and we read every message. Pick the right channel below or send a message directly and we'll reply personally.

💬

General questions

Questions about the product, features, your account, or anything else.

hello@klovr.app →

⚡ Usually within 24 hours

💳

Billing & refunds

Payment issues, cancellation, or requesting a refund within 7 days.

billing@klovr.app →

⚡ Usually within 24 hours

🐛

Bug reports

Something not working right? Tell us exactly what happened and we'll fix it fast.

hello@klovr.app →

⚡ Usually same day

💡

Feature ideas

Have an idea that would make Klovr Rise better? We'd genuinely love to hear it.

hello@klovr.app →

✓ Every message is read

Or send us a message directly

Send us a message

We'll reply to your email personally. No ticket numbers, no bots, no canned responses.

✉️

Message sent — thank you!

We'll reply to your email within 24 hours. If it's urgent, email hello@klovr.app directly.

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We reply to every message personally. No auto-replies.

Quick answers

What is Klovr Rise's refund policy? ▼

If you're not satisfied within 7 days of your first payment, email billing@klovr.app and we'll issue a full refund. No questions asked.

How do I cancel my Pro subscription? ▼

Sign in → Dashboard → Manage Subscription. This opens the Stripe billing portal where you can cancel at any time. Your Pro access continues until the end of the current billing period.

My analysis failed or gave a strange result — what should I do? ▼

Make sure your resume is a text-based PDF (not a scanned image). Try re-exporting from Word or Google Docs. If it still fails, email hello@klovr.app with your resume attached and we'll look into it.

I paid but my account still shows as Free — what now? ▼

Try refreshing the page and signing out then back in. If it still shows Free after a few minutes, email billing@klovr.app with your payment confirmation and we'll sort it manually within a few hours.

Is my resume data safe? ▼

Your resume is processed in memory and deleted immediately after analysis. We never store the file itself. All data is encrypted in transit via HTTPS and we never use your resume content to train AI models. See our Privacy Policy for full details.